Splitting and Forging Tickets

Given a ticket in the RT3 system with some transaction having content, we can simply create new tickets, which are related to the ticket by three possible means

1. "Pretasks" are necessary prequisites for a ticket
2. "Posttasks" depend on the actual ticket
3. "Clones" are only related to a ticket, so you may use it to split a ticket into many

you can carry over (part of) the contents of a transaction to the new ticket by the following steps:

clicking for example the [pretask] link of the transaction yields a page to choose the queue in which the prerequisite ticket will be created

Screenshot for Queue selection

choosing a queue yields a ticket create page, with prefilled content and relations.

changing and commiting is possible. Dependant ticket is created

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Hiding/Suppressing of global scrips per Queue

We are able to deactivate global scrips per queue as well as deactivate scrips globally and reenable it per queue.

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Dirk Pape (German page).